Many households shop for appliances after hours. Shoppers compare models on the couch after dinner, read reviews over the weekend, and build a shortlist before they ever set foot in a store. Online research makes that easy, but it can also leave you with a dozen open tabs and no clear answer.
The harder part is turning that shortlist into a decision. Store hours often overlap with the workday you're trying to shop around, and a model that looks right online may not match your space, budget, or finish in person.
Big Tex Appliances covers both sides of that process. Its online catalog includes new and scratch-and-dent appliances, and its showroom is open seven days a week, including Sunday. Here's what to know about choosing between new and scratch-and-dent, what Big Tex carries, and how to get your appliance home.
Choose New or Scratch-and-Dent Appliances
A new appliance comes in its original packaging and includes the manufacturer's warranty. It's the safer pick when you want a specific model in a specific finish.
Scratch-and-dent appliances may have cosmetic flaws, like a scuff or small dent, while still working as intended. If the mark ends up on a side that sits against a wall or cabinet, you may never notice it. On October 8, 2026, the Whirlpool WRF560SEHZ 30-Inch Wide French Door Refrigerator was listed in scratch & dent for $1,099, compared with $1,898 new. That’s $799 less, or about 42% off, for the same model, capacity, and features. The main difference is a cosmetic flaw. For perspective, the savings alone were more than the price of the Amana ACR4203MNB 30-inch Electric Range, which was listed at $577 at the time.
Scratch-and-dent purchases at Big Tex work a little differently from new ones. These items:
- are final sale and non-returnable
- include the standard manufacturer warranty unless noted
- are tested for proper function
- must be received within 7 days of purchase
Find Appliances for Every Room From 20+ Brands
Big Tex Appliances carries 20+ brands so that you can compare everyday favorites and premium lines in one place. The selection also goes well beyond the kitchen.
In the kitchen, you'll find ranges, cooktops, wall ovens, microwaves, vent hoods, and dishwashers from brands like GE, KitchenAid, Café, and ZLINE. The refrigeration lineup includes top-freezer and French door refrigerators, plus wine coolers and ice makers.
For the laundry room, Big Tex offers washers, dryers, and all-in-one units from brands like Speed Queen, LG, and Maytag. Beyond the main rooms, the catalog also includes outdoor grills, air conditioners, water heaters, small appliances, and parts and accessories like water filters and stacking kits.
That much selection is easier to sort through at home first. Once you have a few favorites, the showroom is where you can make the final call.
Browse Online, Then Visit Any Day of the Week
Product pages make it easy to compare specs, but some details are hard to judge on a screen. Seeing a French door refrigerator next to real cabinets, or trying a washer's controls yourself, gives you a much clearer picture.
Big Tex's hours make that in-person visit easy to fit into a busy week. The Franz Rd showroom stays open until 7:00 PM Monday through Saturday and from 10:00 AM to 4:00 PM on Sunday, so you can stop by after work or on the weekend without rearranging your schedule.
A little prep makes your visit much more useful. Your phone can do most of the work: save the width, height, and depth of the space, plus any tight doorways or hallways along the delivery path, and add a few photos of the area. With those on hand, the staff can spot fit or hookup issues before you commit.
Before you check out, take a look at the Rebate Hub. Manufacturer rebates usually apply to specific models for a limited time, and some require you to submit a claim after purchase, so check the dates and steps first and keep your receipt.
If you're buying several appliances at once or outfitting a remodel, the Request a Quote form can save you some back-and-forth. Include the models you're considering, the quantities, and your preferred delivery timing so the store can put together accurate pricing. Once the order is set, the next step is deciding how it gets home.
Choose Pickup, Delivery, or Full Installation
Big Tex Appliances offers several ways to get your new appliance home. You can pick it up yourself or choose a delivery option based on how much help you need.
Drop-Off Delivery
Drop-off delivery is the simplest option. The crew brings the appliance to your home and leaves it in an accessible spot, such as your garage or front entrance, so that you can handle the rest.
White Glove Delivery
If you'd rather skip the heavy lifting, White Glove Delivery brings the appliance into the room of your choice. The crew unpacks it, sets it in place, and takes the packaging with them. Installation isn't included, so it's a good fit when you plan to connect the appliance yourself.
Delivery and Installation
For the most hands-off option, the crew delivers, installs, levels, and tests the appliance so it's ready to use before they leave. Big Tex backs its installations with a 30-day guarantee. Since the crew connects to your existing hookups, make sure your space is ready for the model you bought. Installation details vary by appliance, so check what's included before you complete your order.
Haul-Away
Replacing an old appliance? Haul-away is included with Delivery and Installation, and the crew will take your old appliance away for recycling. If you choose a delivery-only option, ask the store how to prepare your old unit before the crew arrives.
Whichever option you choose, an adult needs to be present to accept the delivery. Inspect the appliance before signing, and report any cosmetic damage right away.
Visit Big Tex Appliances in Katy
That shortlist you started building after dinner doesn't have to wait for a day off. The Big Tex showroom on Franz Rd is open seven days a week, so you can compare new and scratch-and-dent options in person, ask questions, and plan delivery in a single visit.
Address: 22516 Franz Rd, Katy, TX 77449
Website: https://bigtexappliance.com/
Phone: (713) 903-3898
Monday to Saturday: 9:00 AM to 7:00 PM
Sunday: 10:00 AM to 4:00 PM
Start with new appliances or the latest scratch-and-dent deals online, then stop by the Franz Rd showroom when it fits your schedule. Find the right fit and get it home without the runaround.